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National Immigration Agency

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Care and Counseling for New Immigrants

  • Date:
  • Source:Immigration Counseling Section
  • Hit:2702
Introduction
There are already more than 590 thousand new immigrants living in Taiwan as of December 2023. With the aim of building a welcoming environment for new immigrants and protecting their rights, the government has been implementing immigrant integration efforts through various measures to help new immigrants build networks within their new communities. Those aforementioned actions are under way to achieve the goal of raising R.O.C. (Taiwan’s) global competitiveness and upholding the human dignity and well-being of new immigrants.
Progress:
1. Launching the Caring Service Program for New Immigrants

The Ministry of Interior launched “ The Caring Service Program for Foreign and Mainland Chinese Spouses ” in 2003 (renamed to “ The Caring Service Program for New Immigrants ” in 2016) which includes 8 areas: counseling service for life adaption, health care and fertility service, employment rights protection, education opportunities, childhood care, personal safety, improving the legal system of regulations, and promoting awareness. These measures are implemented by the related municipal authorities and local governments. Rolling reviews of these measures are conducted periodically by the related government agencies.
2. Setting up the New Immigrants Development Fund
Integrating government and private resources, the Ministry of the Interior set up the New Immigrants Development Fund in 2005 and has been funding NT$300 million annually to provide new immigrants and their children with support to help them adapt to their new lives.
3. Establishing the Executive Yuan’s Coordination Meeting on Immigration Affair
The Executive Yuan established a Coordination Meeting on Immigration Affair on June 16, 2015, with the aim of coordinating immigrant integration efforts and promoting new immigrants’ rights, building a friendly and multicultural society. The National Immigration Agency (NIA) acts as the coordinating agency in this Coordination Meeting.
4. Implementing the counseling service for life adaption
The NIA funds 22 Municipal and County governments to support new immigrants in adapting to their new lives, through various outreach activities and educational materials.
5. Setting up Counseling Service for Life Adaption Hotline for Foreigners in Taiwan (Also known as International Community Service Hotline)(Domestic 1990, Overseas +886-800-00-1990)
The NIA provides toll-free hotline services in 7 languages including Mandarin, English, Japanese, Vietnamese, Indonesian, Thai and Cambodian. The hotline can provide information about visa, residence, entry and exit, employment, taxation, health insurance, transportation, social welfare, education, medical care and personal safety.
6. Building IFI (Information for Immigrants) Network website
In order to integrate resources of inter-ministries and protect rights and interests of new immigrants, the NIA built the IFI Network website (https://ifi.immigration.gov.tw) in 7 languages (Chinese, English, Vietnamese, Thai, Indonesian, Burmese, and Cambodian). The NIA also set up the official account of Line (ID is @ifitw) to provide information on welfare and rights of new immigrants offered by relevant competent authorities.
Conclusion
The NIA remains committed to actively promoting the well-being of new immigrants by providing new immigrants with the supports to make them feel welcome and helping them integrate into the Taiwan society.
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